MAXroam International Roaming FAQ
Agreement
These Terms and Conditions, and the related Forms and web pages they reference, constitute a legal Agreement between You the end user and MAXroam Limited (For the purposes of this document Cubic Telecom Limited and MAXroam are interchangeable and refer to the same entity).
What is MAXroam?
MAXroam is a way of saving of money. MAXroam is a product of global telecommunications innovator Cubic Telecom, who are determined to bring the cost of roaming down to a level of affordability never seen before.
MAXroam is a global roaming SIM card, that can be used in over 180 countries worldwide to make and receive calls, send and receive text messages, emails, and browse the internet. Along with our 700+ global partners, we are able to deliver up tp 80% savings over standard roaming fees.
Buy a MAXroam SIM, and realise the savings instantly.
How much does MAXroam cost?
You can purchase a MAXroam SIM for as little as €15, which includes €1 airtime.
To check out our amazing call rates, go to out Rates page. With MAXroam you can save up to 60%-80% when making calls, sending or receiving texts and email, or browsing the internet.
What kind of mobile phone do I need?
Our service only works with Java enabled mobile phones that are capable of installing a SIM, and that use GSM networks.
To truely roam the globe, your phone must be at least tri-band, though quad-band phones are recomended for full global coverage.
Where exactly can I use my MAXroam SIM?
Anywhere in the 180+ countries we offer coverage, as per our "Coverage" page, provided you are within network coverage.
Can I call and text anywhere in the world?
Yes. And anyone, anywhere in the world can call ot text you at any time, provided you are within network coverage. If you are not in network coverage, or your phone is powerd off, those calling you can leave you a voice message on your MAXroam Voicemail, which you can then access from your MAXroam phone.
What is a SIM?
A Subscriber Identity Module (SIM) is a removable smart card for mobile phones that use the GSM (Global System for Mobile communications) mobile network. The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone.
The SIM card is what we sell you as part of the MAXroam service.
[More information on this subject: http://en.wikipedia.org/wiki/Subscriber_Identity_Module]
What is an unlocked mobile phone?
An unlocked mobile phone is not tied to any particular network. You can put any SIM in it and it will register the SIM and connect to the appropriate mobile network operator.
It is fairly common in the European market. However, in the North American market it is not as common to see unlocked mobile phones.
Your phone may be locked if you purchased it on contract or pay as you go account.
To check if your phone is locked call your mobile service provider.
You can unlock your mobile phone by visting our partners, UniquePhones:
[More information on this subject: http://en.wikipedia.org/wiki/SIM_lock]
I have seen other travel SIM services. Why is MAXroam better?
The common method for all “alternative roaming” SIM’s is to originate their service in somewhere like Latvia, Estonia or Liechtenstein, or via a UK-based toll-free phone number. This approach doesn’t work very well. We know because our first product “Roam4Free” used this method.
The problem is that people have to call a strange country code just to call you. It just isn’t intuitive and it isn’t user-friendly. With MAXroam we have made the service work as you would expect plus we’ve added a lot of new features that you will have never seen before.
Will MAXroam work with an older phone?
The MAXroam service works in almost all phones manufactured over the last 4 or 5 years. However, for some older phones there are a few exceptions. For these phones we have specially developed a "Menu based" calling system that allows you to still enjoy ALL of the benefits of low cost calling but with a slightly different experience.
This feature can be found under 'Main Menu' -> 'Roaming' -> 'Call To'
Can I dial 800/900 (Freephone/Premium) numbers?
No. MAXRoam does not support dialling to 800/900 (Freephone/Premium) numbers.
Can I keep my existing phone number?
No. We do not own the rights to your existing phone number. When you purchase a MAXRoam SIM, you can choose a new land line number to be associated with your SIM.
Land line numbers are used to keep the costs for those calling you to a minimum.
What do I do if I lose my SIM card?
If you lose your SIM, please contact Customer Support immediately.
Your lost SIM will then be de-activated, preventing unauthorised use. If you need a replacement SIM, please order it online. Once you receive your SIM, contact Customer Support who will transfer the credit from your lost SIM, to your new SIM.
How long will it take to receive my SIM?
MAXRoam currently offer 3 delivery options
- Standard @ EUR3.00: 7-10 Working days
- Courier @ EUR30.00: 4-5 Working days
- Express @ EUR60.00: 48 Hours
What local numbers can I add to my MAXroam SIM?
You can add the following countries to your MAXroam SIM. Your first choice of one number from Ireland, USA, UK, France, Sweden, Poland or Italy is free of charge. Adding extra local numbers begins at 2.00 Euro per month. All numbers and prices are subject to availability. Some numbers may require additional documentation, details of this are available upon request.
NOTE: A recently imposed restriction by our number providers requires identification to be provided to MAXroam, in the form of a a digital represenation of a Government Issued ID accompanied by contact address, phone number and email, for the purchase of Irish, French and Japanese numbers. This requirement has been out into effect to combat a growing level of worldwide telephony fraud, and is outside MAXroam's control. We apologise for any inconvenience caused.
Argentina
Australia
Austria
Brazil
Canada
Chile
China
Cyprus
Czech Republic
Denmark
El Salvador
Finland
France
Germany
Greece
Guatemala
Hong Kong
Iran
Ireland
Israel
Japan
Latvia
Malaysia
Mexico
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Poland
Romania
Russia
Singapore
South Africa
Spain
Sweden
Switzerland
Thailand
United Kingdom
USA
Venezuela
If you don't see a country here that you would like don't worry. We are adding new countries all the time.
Can I use MAXRoam in Japan?
Yes, MAXRoam works in Japan. However, to use MAXRoam in Japan requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.
This is still a GSM phone, however it is using 3rd generation technology which is deployed in Japan. There are 2 different 3G standards presently in use.
To ensure that you have the correct phone for roaming in South Korea, it is advisable that you check with either your current network operator, or preferably refer to their mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.
Can I use MAXRoam in South Korea?
Yes, MAXRoam works in South Korea. However, to use MAXRoam in South korea requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.
This is still a GSM phone, however it is using 3rd generation technology which is deployed in South Korea. There are 2 different 3G standards presently in use.
To ensure that you have the correct phone for roaming in South Korea, it is advisable that you check with either your current network operator, or preferably refer to their mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.
How can I be sure my phone will work where I am roaming?
Not sure if your phone will work where you roam?
Check your phone manual, and find out what operating frequency your phone will run at. For standard phones, they can run at 850/900/1800/1900 MHz, and this will be stated in your phone's manual. There are also 3G phones that operate at different frequencies, so if you have a 3G phone, find out what frequency it runs at.
Once you have all this information, contact MAXroam Customer Support with this, where you are travelling to, and we will let you know if your phone will work there.