MAXROAM Global (+44)

What is MAXROAM?

MAXROAM is a new and unique way to save you money while using your mobile phone abroad.

MAXROAM is a global roaming SIM card, it can be used with 900 carriers in 230+ countries and principalities it has data coverage in 200+ countries and principalities. We can deliver up to 70% savings over standard roaming costs.

Buy a MAXROAM SIM, and cut your roaming costs instantly.

How much does MAXROAM cost?

MAXROAM will cost you as little as 15.00 EUR which includes 10.00 EUR credit. You can check our Call Rates.

With MAXROAM you can save up to 70% when making calls, sending SMS, email, or browsing the internet.

What kind of mobile phone do I need?

The MAXROAM service only works with an unlocked mobile phone. Before you travel please check that your phone will work in your destination.

Where exactly can I use my MAXROAM SIM?

You can use a MAXROAM SIM in in 230+ countries and principalities and we have data coverage in 200+ countries and principalities, please check our "Coverage" page for full details.

Can I call and SMS anywhere in the world?

Yes. Providing you have coverage, you can call and SMS in 230+ countries and principalities and we have data coverage in 200+ countries and principalities, please check our "Coverage" page for full details.

What is a SIM?

A Subscriber Identity Module (SIM) is a removable smart card for mobile phones that use the GSM (Global System for Mobile communications) mobile network. The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone.

The SIM card is what we sell you as part of the MAXROAM service.

[More information on this subject: http://en.wikipedia.org/wiki/Subscriber_Identity_Module]

What is an unlocked mobile phone?

An unlocked mobile phone is not tied to any particular network. You can insert any SIM card and to the appropriate mobile network operator.

Your phone may be locked if you purchased it on contract or a prepay account with your provider.

To check if your phone is locked call your mobile service provider.

[More information on this subject: http://en.wikipedia.org/wiki/SIM_lock]

I have seen other travel SIM services. Why is MAXROAM better?

- We have worldwide coverage.
- The MAXROAM SIM has voice, SMS and data all on 1 SIM. - No lengthy codes to input unlike other SIM services.
- It's a prepay service, no contracts, no bills, no shocks!
- We provide an optional auto top-up so you never run out of credit.
- You can add a local number from your home country to your SIM so friends, families, colleagues can call you at a local rate.

Will MAXROAM work with an older phone?

The MAXROAM service works in almost all phones manufactured over the last 4 or 5 years.

Can I dial 800/900 (Freephone/Premium) numbers?

No. MAXROAM does not support dialling to 800/900 (Freephone/Premium) numbers.

Can I keep my existing phone number?

No. We do not own the rights to your existing phone number. You can choose to forward your existing number to your MAXROAM SIM.

To divert all calls to your MAXROAM number on your mobile phone, enter the following codes in your handset before removing your own SIM :

*21* Your MAXROAM number # [SEND]

For example: **21*00353123456789# then press SEND

What do I do if I lose my SIM card?

If you lose your SIM, please contact Customer Support immediately.

How long will it take to receive my SIM?

MAXROAM currently offer 2 delivery options

• Standard Post: 7-10 Working days
• Courier Post: 3-5 Working days (depending on your location)

What local numbers can I add to my MAXROAM SIM?

You can add local numbers from the following countries to your MAXROAM SIM. Prices for a local number start at €3.00 per month. All numbers and prices are subject to availability. Some numbers may require additional documentation, details of these requirements are below. Please view our Restrictions page for details.

NOTE: A recently imposed restriction by our number providers requires identification to be provided to MAXROAM, in the form of a digital representation of a Government Issued ID from the country DID you wish to purchase accompanied by contact address, phone number and email, for the purchase of Australian, China, France, Germany, Greece, Hong Kong, Japan, Malaysia, Netherlands, Russia, Singapore, South Korea, Ukraine numbers. This requirement has been put into effect to combat a growing level of worldwide telephony fraud, and is outside MAXROAM's control. We apologise for any inconvenience caused.

Algeria
Argentina
Austria
Australia
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Guatemala
Hong Kong
Hungary
Iran
Ireland
Israel
Italy
Japan
Jordan
Korea South
Latvia
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Poland
Puerto Rico
Romania
Russia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Thailand
Ukraine
United Kingdom
USA
Venezuela

Can I use MAXROAM in Japan and South Korea?

Yes, MAXROAM works in Japan and South Korea. However this requires a 3GSM (or 3G) mobile phone that supports WCDMA 2100.

In Japan you can choose either Softbank or NTT DoCoMo while in South Korea SK Telecom and KT Freetel offer WCDMA2100. Please check our Coverage page for more details on service providers in Japan and South Korea.

How can I be sure my phone will work where I am roaming?

Please check to make sure your phone operates on the frequencies supported in the destination country.
e.g. Australia operates on 900/1800
For 3G in Australia 3G 2100/3G 850/3G 900

How do I activate my MAXROAM SIM?

When your SIM card arrives, please go to Activate Your SIM and follow the instructions carefully.

How do I install my MAXROAM SIM?

Carefully remove the MAXROAM SIM card from it's packaging and insert into the SIM slot in the phone. All phones are different, so please refer to your phone's manual for detailed instructions.

What is my number?

When you receive your SIM you will need to go to our website to Activate Your SIM (this is a security measure). Upon activation your number is displayed on your account.

You can also check your number from your phone by simply dialing *123# and press call.

All my contacts are on my current SIM. How do I transfer them to my MAXROAM SIM?

The easiest way to do this is to go to the address book on your phone and find the function that allows you to copy all numbers from your SIM to your phone. Do this. Now, switch SIMs and do the reverse. Copy all your numbers from your phone address book onto the MAXROAM SIM. Each phone is different so you should check the manual that came with your mobile phone or go to the website of your handset manufacturer to find out more details.

Does the MAXROAM SIM have a PIN lock?

Yes, by default it is 0000. However, it is possible to lock your MAXROAM SIM by entering the wrong PIN number 3 times or more. If this occurs, you can find your PUK number on your SIM surround or please contact MAXROAM Customer Support.

How do I make and receive calls?

For all incoming calls just answer your phone as you normally would.

For all outgoing calls do the following:

To make a call you must enter the plus sign (+), the country code e.g. 353 (Ire) or 44 (UK) and the number you wish to dial but always drop the first 0. Example: UK Number 020 7730 1111 becomes MAXROAM Global 20 7730 1111.

Can I have more than one number associated with my SIM?

Yes. You can have up to 50 additional numbers associated with your MAXROAM SIM. These additional numbers can be from a combination of 60+ different countries and you can be contacted through all associated numbers. For list of countries please see question "What local numbers can I add to my MAXROAM SIM?".

How do I send a text message?

Same as you would normally, except always use international prefix of '+' country code, then the number you want to send the message to.

How do I check my account balance?

You can view your account balance on your MAXROAM account page or from your MAXROAM phone dial *120# and press call.

Can I make emergency calls?

Yes. Wherever you are. 999, 911 and 112 all work.

Can I make a data connection (i.e. send and receive email/MMS/surf the internet)?

To use this feature you need to enter our APN (mobile access point in your handset).

If you are using one of our 'MAXROAM Global' or 'iPad SIMs’, please use the following settings.

APN:MAXROAM.com
Username:MAXROAM
Password:MAXROAM

Can I track and manage my account online?

Yes you can. Login to your account online. You can now:

Purchase Additional numbers

Remove and Renew additional numbers

Add credit / Bundles to your account

View real time call records

Do I have to have a credit card to top-up my MAXROAM SIM?

Yes. MAXROAM currently accept the following as payment methods:

AMEX

Mastercard

Visa

Laser

PayPal

How can I divert my existing mobile number to my MAXROAM number before I travel?

To divert all calls to your MAXROAM number on your mobile phone enter the following codes into your handset before removing your current SIM card:

*21* Your MAXROAM number # [SEND]

For example: *21*00353123456789# then press SEND

Any calls to your phone will now ring on your MAXROAM phone. Please note that MAXROAM have no control of the cost for forwarding your existing number to your new MAXROAM number. While MAXROAM will not charge you any additional fee to receive a diverted call, your existing carrier may charge you for this service. Please check with your carrier for any applicable fees before diverting calls to your new MAXROAM number.

When you return home to Cancel this divert: Press ##21# and press send

How do I add credit to my Account?

You can do this via your account page on the MAXROAM website under Add Credit.

How do I add a Credit Bundle?

The cost of Credit Bundles is deducted from your existing credit. So please ensure that you have sufficient credit to purchase the Credit Bundle of your choice.

To get your Credit Bundle login to your MAXROAM account and go to Add Credit Bundle.

NOTE: Any remaining credit will remain in your cash balance.

How do I check the balance of my Bundle?

To check the balance of your Bundle login to your account and go to Manage My Bundles.

How much does it cost to receive SMS?

Receiving SMS to your MAXROAM mobile number is FREE!

Will my MAXROAM SIM expire?

Yes, your credit will expire 180 days after purchase.

Will my Credit Bundle expire?

No, your credit bundle will not expire once your SIM and account remains active.

Will my SIM & account expire?

Yes, your SIM and account will expire 365 days after your last cash top-up.

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MAXROAM Classic (+32)

What is MAXROAM?

MAXROAM is a low cost global mobile SIM.

MAXROAM is a unique way of saving money on calls, SMS & data when using your mobile phone abroad. We have coverage in 230 countries and principalities. It is a pre-pay service so there is no contract and you control what you spend. Whether you are travelling for business or pleasure we can offer you great savings compared to your local mobile network.

As a MAXROAM customer you create your own personal online account, here you can check balance, see your live online call records, add airtime to your account & set up auto top-up so you never run out of airtime. A unique feature to MAXROAM is the ability to add a local landline number from your home country to your SIM so friends, family & colleagues can contact you on a local number and at a local rate while you are travelling. You can also add a local landline number for countries you visit regularly.

How much does MAXROAM cost?

MAXROAM will cost you as little as €15.00 which includes €10.00 credit. You can check our prices in our online store

What kind of mobile phone do I need?

To use a MAXROAM SIM you need a GSM, Java enabled mobile phone that is capable of installing a SIM. Please ensure that your phone will work on the correct bandwidth for the country you are travelling to.

Quad-band phones are recommended for full global coverage.

Where exactly can I use my MAXROAM SIM?

We offer coverage in over 213 countries and principalities around the world. Please visit our Coverage page for a full list.

Can I call and text anywhere in the world?

Yes you can call and text anywhere in the world provided you have network coverage.

What is a SIM?

A Subscriber Identity Module (SIM) is a removable smart card for mobile phones that use the GSM (Global System for Mobile communications) mobile network. The SIM allows users to change phones by simply removing the SIM from one mobile phone and inserting it into another mobile phone.

The SIM is what we sell you to use as part of the MAXROAM service.

[More information on this subject: http://en.wikipedia.org/wiki/Subscriber_Identity_Module]

What is an unlocked mobile phone?

An unlocked mobile phone is one that is not tied to any particular network. You can put any SIM in it and it will register the SIM and connect to the appropriate mobile network operator. To check if your phone is locked please contact your current mobile service provider.

You can purchase unlocked mobile phones in our online store.

Can I dial 800/900 (Freephone/Premium) numbers?

No. MAXROAM does not support dialling to 800/900 (Freephone/Premium) numbers.

Can I keep my existing phone number?

No. We do not own the rights to your existing phone number. You can choose to forward this number to your MAXROAM SIM. To do this, please check with your original provider that they allow this feature.

What do I do if I lose my SIM ?

If you lose your SIM , please contact Customer Support immediately.

Your lost SIM will then be de-activated, preventing unauthorised use. If you need a replacement SIM, please order it online. Once you receive your SIM, contact customer support who will transfer the credit from your lost SIM, to your new SIM.

How long will it take to receive my SIM?

MAXROAM currently offer 2 delivery options

Standard Post: 7-10 working days

Express Courier: 3-5 working days

What local numbers can I add to my MAXROAM SIM?

You can add local numbers from the following countries to your MAXROAM SIM. Adding local numbers begins at €3.00 per month but please note that all numbers and prices are subject to availability. Some numbers may require additional documentation; details of this are available upon request.

Argentina
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Guatemala
Hong Kong
Hungary
Iran
Ireland
Israel
Italy
Japan
Jordan
Korea, South
Latvia
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Pakistan
Panama
Peru
Poland
Puerto Rico
Romania
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Thailand
Ukraine
United Kingdom
United States
Venezuela

Can I use MAXROAM in Japan & Korea?

Yes, MAXROAM works in Japan and Korea. However, to use MAXROAM in Japan and Korea it is required that you have a 3GSM (or 3G) mobile phone that supports WCDMA 2100.

This is still a GSM phone but it is using 3rd generation technology which is deployed in Japan and Korea. There are 2 different 3G standards presently in use.

To ensure that you have the correct phone for roaming in Japan and Korea, it is advisable that you refer to your mobile phone’s handbook to determine whether or not it is WCDMA 2100 compatible.

How can I be sure my phone will work where I am roaming?

Check your phone manual to find out what operating frequency your phone will run at. For standard phones, they can run at 850/900/1800/1900 MHz, and this will be stated in your phone's manual. There are also 3G phones that operate at different frequencies, so if you have a 3G phone, find out what frequency it runs at.

Once you have all this information, contact MAXROAM Customer Support with this, where you are travelling to, and we will let you know if your phone will work there.

How do I activate my MAXROAM SIM?

Remove your MAXROAM SIM from the protective packaging it came in. Go to the website and Activate your SIM

Enter the required details, following the on screen instructions carefully. Once all your details have been registered, MAXROAM will automatically email you your MAXROAM User ID and password, which you can use to access your MAXROAM account.

How do I install my MAXROAM SIM?

Switch off your phone, remove the battery cover and battery (usually necessary to access the SIM socket). Remove your existing SIM and insert the MAXROAM one. Replace your battery and battery cover and switch on. Enter your PIN number which you can find on your SIM surround. After approximately 90 seconds your phone will connect to a network.

What is my number?

You can find your number on your SIM surround or by signing into your online account.

How do I setup/check my voicemail?

Your SIM service includes full voicemail features. You can press and hold 1 on your phone or dial 0032 486 191996 to set up personalised greeting, check and save/erase voicemail messages.

All my contacts are on my current SIM. How do I transfer them to my MAXROAM SIM?

The easiest way to do this is to go to the address book on your phone and find the function that allows you to copy all numbers from your SIM onto your phone. Once you've done this switch SIMs and do the reverse. Copy all your numbers from your phone address book onto the MAXROAM SIM. Each phone is different so you should check the manual that came with your mobile phone or go to the website of your handset manufacturer to find out more details.

Does the MAXROAM SIM have a PIN lock?

Yes, by default it is 1111. However, it is possible to lock your MAXROAM SIM by entering the wrong PIN number 3 times or more. Your PIN number, as well as the PUK number (PUK stands for Personal Unblocking Key), are printed on the credit sized piece of plastic you received your MAXROAM SIM in. If you have misplaced this, please contact MAXROAM Customer Support to retrieve your PUK code for your MAXROAM SIM.

How do I make and receive calls?

For all incoming calls just answer your phone as you normally would.

To make a call you must enter the plus (+), the country code e.g. 353 (Ire) or 44 (UK) and the number you wish to dial but always drop the first 0. Example UK number 020 7730 1111 becomes MAXROAM Global 20 7730 111. Once you have dialled the number press call and wait a few seconds and your phone will start ringing. Answer the call as this is MAXROAM call-back connecting you to your destination.

If you are having difficulty initiating the call-back please try using the *182*00phonenumber# method, replacing 'phonenumber' with the number you wish to dial. For example, you would dial *182*00442077301111# and press send.

Can I have more than one number on my SIM?

Yes you can. We offer numbers from over 60 different countries. If someone rings any number on your SIM, your mobile will ring wherever you are.

How much does it cost to check my voice mail?

To find out how much it costs to check your voice mail, please go to our rates calculator. Select the country you are roaming in, and any other country as the country you are calling to. The rate for accessing voice mail will be shown in the created rates table.

How do I send a text message?

In the same way as you would normally would, except you must always use the international prefix of 00 or '+', country code, then the number you want to send the message to.

How do I check my account balance?

You can do this via your account page on the MAXROAM website by logging in using the username and password we sent you when you registered your MAXROAM SIM.

You can also check your balance directly from the MAXROAM SIM. Just text BAL to 1966. You will then receive a text of your current balance.

Can I make emergency calls?

Yes. Wherever you are. 999, 911 and 112 all work.

Can I make a data connection (i.e. send and receive email/MMS/surf the internet)?

To use this feature you need to enter our APN (mobile access point in your handset).

APN: internet.be

Username: internet

Password: internet

Can I track and manage my account online?

Yes you can. Just go to my MAXROAM on the MAXROAM website. You can now:

1. Purchase additional local landline numbers

2. Remove and Renew additional numbers

3. Add credit to your account

4. View real time call history

Do I have to have a credit to top-up my MAXROAM SIM?

MAXROAM currently accept the following as payment methods:

AMEX

Master

Visa

Laser

PayPal

Does my credit expire?

180 days after your last chargeable call or SMS message your credit will go into an inactive state. You must top up to remove your credit from this state within 180 days of it becoming inactive. As soon as you top up your credit will be reactivated and added to the amount that you topped up by. If you do not top up within 360 days from your most recent activity, your remaining balance will be lost.

How can I divert my existing mobile number to my MAXROAM number before I travel?

To divert all calls to your MAXROAM number on your mobile phone, enter the following codes in your handset before removing your own SIM :

*21* Your MAXROAM number # [SEND]

For example: **21*00353123456789# then press SEND

Any calls to your phone will now ring on your MAXROAM phone. Please note that MAXROAM have no control of the cost for forwarding your existing number to your new MAXROAM number. While MAXROAM will not charge you any additional fee to receive a diverted call, your existing carrier may charge you for this service. Please check with your carrier for any applicable fees before diverting calls to your new MAXROAM number.

When you return home to Cancel this divert: Press ##21# and press send

How do I add credit to my Account?

You can do this via your account page on the MAXROAM website.

How much does it cost to receive text messages?

Nothing! Receiving text messages to your MAXROAM number is FREE!

Will my credit expire?

No, never.

Will my SIM and account expire?

No, never.

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