MAXroam

MAXroam User Guide

Setting up your MAXroam SIM is simple. Below are a few of our popular video tutorials, or alternatively you can select a question from the menu on the right side of this page.

Video 1 Inserting your SIM  Video 2 Powering on your phone  Video 3 Dialling with MAXroam  Video 4 SMS With MAXroam  Video 5 Voicemail with MAXroam  Video 6 COMING SOON!  Video 7 The Roaming Menu  Video 8 Find another network  Video 9 Restarting your phone  Video 10 MAXroam 'Call To' Menu

Inserting Your SIM This video details the correct procedure for inserting your MAXroam SIM into your phone.

How do I activate my MAXroam SIM?

1. Remove your MAXroam SIM card from the protective packaging it came in
2. Go to www.maxroam.com/ActivateSim
3. Enter the required details, following the on screen instructions carefully
4. Once all your details have been registered, MAXroam will automatically email you your MAXroam User ID and Password, which you can use to access myMAXroam.
5. Once you have received your User ID and Password, log in to myMAXroam, and select your new MAXroam number
6. You are now ready to insert your MAXroam SIM in to your phone

How do I install my MAXroam SIM?

1. Make sure your GSM phone operates on the frequency (If your mobile phone is “tri-band” or quad-band” it should work just fine of your destination AND is SIM lock free (unlocked),
2. Switch OFF your phone and remove the battery cover and battery (usually necessary to access the SIM socket).
3. Carefully snap out the MAXroam SIM card chip from the larger card.
4. Insert the SIM into the SIM socket in your phone in the correct position (usually it only fits in one way).
5. Replace battery and battery cover.
6. Turn on the phone.
7. Within approximately 90 seconds the phone will auto activate the service and register on a local available GSM network. If this does not occur, repeat steps 4-6 and be sure the SIM is properly in place or contact the MAXroam support center.

What is my number?

When you receive your SIM from us you will need to go to our website to register your SIM (this is a security measure). When you register you will be able to choose a number from one of the following countries USA, UK, France or Ireland, for your SIM. When you have chosen your number, make a note of it or just come back to the website to your account page.

You can also find your number by going to the phone menu and navigating to the SIM. One of the features of the MAXroam SIM is the ability to find out your number.

Do I need to contact all my friends and business colleagues and tell them I have a new number when I travel?

No, you will have a new number in your country on your MAXroam SIM so you just need to forward your home phone or mobile phone to your new number and this is seamless

How do I setup my voicemail?

Dial *151 and follow the instructions.

All my contacts are on my current SIM. How do I transfer them to my MAXroam SIM?

The easiest way to do this is to go to the address book on your phone and find the function that allows you to copy all numbers from your SIM onto your phone. Do this. Now, switch SIMs and do the reverse. Copy all your numbers from your phone address book onto the MAXroam SIM.

Each phone is different so you should check the manual that came with your mobile phone or go to the website of your handset manufacturer to find out more details.

Does the MAXroam SIM have a PIN lock?

No. However, it is possible to lock your MAXroam SIM by entering the wrong PIN number 3 times or more. If this occurs, please contact MAXroam Customer Support to retrieve a PIN and PUK code for your MAXroam SIM.

How do I make and receive calls?

For all incoming calls just answer your phone as you normally would.

For all outgoing calls do the following:

1. Always dial the FULL international phone number, even if dialling a local number. Only country code, area code, local number. Using the “+”or other international access codes (such as “00”) is NOT necessary.
2. After pressing the SEND key, wait 10 seconds. Your phone will ring.
3. Answer it. You’ll hear the ringing of the party you called.
4. When they answer, you’re connected!

Can I have more than one number on my SIM?

Yes you can, another amazing new feature from MAXroam. You can have up to 50 numbers associated with your MAXroam service. You can have up to 50 numbers from any combination of 52 different countries and if someone rings any of them, your mobile will ring wherever you are.

My SMS number is different to my phone number. Why?

All MAXRoam numbers are land line based numbers. This keeps the costs for those calling you to a minimum. These land line numbers canot receive SMS messages, this is why your SMS number is different.

We provide you with an SMS number (+972), which you can view by logging in to myMAXroam. To receive SMS messages to your MAXRoam SIM, make sure that those sending you an SMS send it to your +972 SMS number.

How do I check my voice mail?

Dial *151 and press send and your mobile will ring the voice mail system

How much does it cost to check my voice mail?

To find out how much it costs to check your voice mail, go to our rates calculator. Select the country you are roaming in, and any other country as the country you are calling to. The rate for accessing voice mail is the last item in the list.

How do I send a text message?

The same way you always have. Write a message, choose the number to whom you wish to send it and send it. Make sure that when entering the number you wish to send the message to that you only use the country code, followed by the number. Always drop the preceeding zero, and never use an international access code such as 00, 011 or +.

How much does it cost to receive text messages?

Nothing. Zero. Zilch. Receiving text messages to your MAXRoam number is free!

How do I check my account balance?

You can do this via your account page on the MAXroam website by logging in using the username and password we sent you when you registered your MAXroam SIM.

You can also check your balance directly from the MAXroam "Roaming" menu on your mobile phone. Go to the menu and choose “Check Balance”. Once you click it we will send back details of your account balance to your mobile phone. Be patient... it might take 15-20 seconds.

How do I add airtime to my account?

You can do this via your account page on the MAXroam website. Here you can add airtime to your account in amounts of €25, €50 or €100

You can also set up "Auto Credit". This feature allows you to make calls without worrying about running out of credit, and without worrying about a huge roaming bill waiting for you when you get back from your travels. Set up "Auto Credit" on your account, and when your balance hits a pre-specified minimum balance, MAXroam automatically charges your credit card and adds a specified amount of airtime to your account. You can also set a monthly limit, so that you never spend more than you want to on calls.

Can I make emergency calls?

Yes. Wherever you are. 999, 911 and 112 all work.

Can I make a data connection (ie. send and receive email/MMS/surf the internet)?

Yes. MAXroam now supports roaming data in over 80 countries globally, with savings of up to 80% over your traditional carrier.

To find out more about our data rates, please go to our "Rates" page.

Can I track and manage my account online?

Yes you can. Just go to myMAXroam on the MAXroam website. You can now:

• Purchase Additional numbers
• Remove and Renew additional numbers
• Add airtime to your account
• Set up "Auto Credit"
• Set up Free Call Forwarding
• View real time call billing
• SMS Anywhere for 5c

Do I have to have a credit card to top-up my MAXroam SIM?

Yes, you will need a Credit Card or Laser Card to add airtime to your MAXroam account. MAXroam currently accept the following cards:

• AMEX
• Mastercard
• Visa
• Laser

How can I divert my existing mobile number to my MAXroam number before I travel?

To divert all calls to your MAXroam number on your mobile phone enter the following codes in your handset before removing your own SIM card:

**21* Your MAXroam number # [SEND]

For example: **21*353123456789# then press SEND

Any calls to your phone will now ring on your MAXroam phone. Please note that MAXroam have no control of the cost for forwarding your existing number to your new MAXroam number. While MAXroam will not charge you any additional fee to receive a diverted call, your existing carrier may charge you for this service. Please check with your carrier for any applicable fees before diverting calls to your new MAXroam number.