Why am I being charged for a text I did not send?
Please note that when using an Apple device that supports Facetime and iMessage, silent text messages from the device are sent to activate/deactivate these features.
Everytime you activate or deactivate Facetime or iMessage, a text will be sent to +447786205094.
Important notice regarding Samsung S6, S7 and S8
Although our SIM cards work in most unlocked devices, we have reports of an issue when using our SIM card in Samsung S6, S7 and S8 devices causing the SIM card not to work. Upon investigation we have discovered a way of rectifying this issue until a permanent resolution can be found.
Customers will need to insert their Roaming SIM card into an alternative unlocked device and disable or change the default PIN code of 0000. Once disabled or changed, re-insert the SIM card into the Samsung device and the SIM card will now be recognized.
Hong Kong: 800-964-168 (toll free)
New Zealand: +64-99097823
South Africa: +27-875502317
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